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Privacy is of great concern to most users of the Internet, and is a critical part of an enjoyable and satisfactory user experience. AVH Mortgage is acutely aware and sensitive to the privacy concerns of visitors to its web site and consumers seeking its loan products. Any questions regarding this Privacy Statement can be directed to our Compliance Department using the contact information listed below.

Third Party Web Sites

AVH Mortgage's web site contains links to other web sites. AVH Mortgage makes no representations with respect to the privacy practices, privacy policies or otherwise regarding such other web sites.

Age Restriction

AVH Mortgage's online services and website are not intended for children under the age of 13.  AVH Mortgage does not intentionally collect or request information from children under the age of 13 without parental consent.

Online Tracking

AVH Mortgage does not track the activities of visitors to its web site over time and across different web sites or online services. AVH Mortgage may track the activities of visitors while they are browsing its web site. AVH Mortgage utilizes the IP addresses of visitors and applicants to help diagnose server problems and to administer the AVH Mortgage web site. An IP address is used to help identify the visitors and eliminate the need for redundant data entry. The site uses cookies to keep track of a visitor’s progress through the completion of forms. 

Gathering of Information

AVH Mortgage does not collect any personal information from visitors to its web site without explicitly requesting the information.  If a visitor is just browsing the AVH Mortgage web site, AVH Mortgage does not gather personal information about the visitor, except the consumer’s location.  Location information is collected with prior consent from the visitor and it is used to guide the visitor to the AVH Mortgage branch nearest to the visitor’s location. 

Online Forms 

AVH Mortgage uses forms throughout its web site to provide visitors with the opportunity to submit comments, suggestions, and inquires. In order to do so, AVH Mortgage may request additional personal information from the visitor that is relevant or necessary to satisfy the request.

Prequalification Request

Visitors may request to be prequalified for a loan on the AVH Mortgage web site.  During the prequalification process, AVH Mortgage requests certain personal information, such as name, address, social security number, telephone numbers, e-mail address, and information regarding employment, income, expenses and assets.

Use of Information

AVH Mortgage uses information, provided by a visitor or a third party regarding the visitor, for the primary purpose of providing a loan.  Applicants should be aware that when any real estate transaction is closed and the deed of trust is recorded, it becomes open to public inspection.

Credit Report

A credit report is required to complete a request for prequalification; therefore the visitor is given the opportunity to provide his or her consent for AVH Mortgage to obtain his or her credit report.  AVH Mortgage uses a third party credit reporting company to obtain the credit reports of all persons named in the request. Credit report information will be safeguarded and is not accessible via the AVH Mortgage web site.

Processing, Funding, and Servicing

Information gathered on the AVH Mortgage web site may be used to process, fund, and service a loan application submitted by a visitor. This process may require AVH Mortgage to share the information with third parties.  The information will be safeguarded and is not accessible via the AVH Mortgage web site.

Sharing of Information

AVH Mortgage shares information provided by visitors with third parties who assist in the processing, funding, servicing and sale of the loan. Third parties may include title companies, appraisers, insurance companies, underwriting services, processing services and purchasers of loans.  Please see the AVH Mortgage U.S. Consumer Privacy Policy for additional information about how personal information may be shared.

Information Retention

AVH Mortgage may retain visitor information, including personal information, communication, and correspondences in order to improve our services or web site.  Additionally, federal and state statutes and regulations require AVH Mortgage to retain certain information for a prescribed period of time.  AVH Mortgage secures the information it maintains through physical, electronic, and procedural safeguards that comply with federal and state standards to store and secure personal information from unauthorized access, alteration, and destruction. 


AVH Mortgage has active and in-depth security measures to protect visitors from the loss, alteration and mishandling of submitted information. Only authorized staff members and approved persons will have access to restricted information.

To ensure online mortgage information remains private and inaccessible to unauthorized parties, AVH Mortgage uses Secure Sockets Layer (SSL) server technology, which allows for the confirmation of the identity, certificate and public ID of AVH Mortgage servers.

Additionally, all browser information is encrypted as a numeric code. Only the AVH Mortgage servers and visitor browsers can decode the information. The SSL also detects whether the information has been altered to ensure the best online mortgage security.

Current versions of popular browsers that are SSL compatible include, but are not limited to, Internet Explorer, Chrome, Safari, Firefox and AOL. If the browser displays a latched lock, key or other security symbol, the secured connection is activated.


If you have entered information on the AVH Mortgage web site that you would like to be deleted or updated, please contact the AVH Mortgage Compliance Department using the Contact information listed below.  However, please be advised that we may not be able to accommodate all requests because state and federal statutes and regulations require us to retain certain information for a prescribed period of time. 

Changes to this Policy

This Policy is current as of June 20, 2014. This policy may change from time to time.  The most current version of this Policy is the one posted here. Please visit this web site to view the most current version in the future.

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AVH Mortgage
4800 N. Scottsdale Rd.
Suite 3800
Scottsdale, AZ 85251



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Current As Of

This Policy is current as of December 15, 2017.